Terms And Conditions

Shams Al Tawar Technical Services Works LLC
Effective Date: 1 May 2025
Welcome to the official website of Shams Al Tawar Technical Services Works. We are committed to protecting your personal data and ensuring transparency regarding how we collect and use your information.

Legal Jurisdiction
Any dispute or claim arising from the use of this website shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE).
Age Restriction
Minors under the age of 18 are not permitted to register, transact, or use this website.
Country of Domicile
The UAE is our country of domicile and all business transactions are subject to UAE laws and regulations.
Online Payments
We accept payments using Visa and MasterCard credit/debit cards in AED. You will receive a payment confirmation by email or app notification once your payment has been successfully processed.
Refunds & Cancellations
All transactions are considered final unless stated otherwise in specific agreements.
If you need to cancel a service, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may not be eligible for a refund.
Rescheduling
Rescheduling is allowed with a minimum of 12 hours’ notice, free of charge.
Any advance payment made will be refunded subject to deduction of expenses such as parts ordered.
Refunds, when applicable, will be processed through the original payment method within 10 to 45 days, depending on the card issuer.
Service Pricing
Service prices vary depending on job scope. A quote will be provided and agreed upon before booking. A secure payment link and invoice will be sent accordingly. You can also choose a written contract and cash payments.
Liability
We are not liable for any direct or indirect damages arising from your use of the website or services. It is the customer’s responsibility to secure valuables and report any damage within 12 hours of service completion.
Disclaimer
We make no warranties, expressed or implied, regarding the accuracy, reliability, or outcomes of using our website or services.
Modifications
We reserve the right to update our Terms & Conditions without prior notice. Updates take effect upon posting on the website. Users are encouraged to review this section regularly.
OFAC Compliance
We do not trade with or provide services to OFAC-sanctioned countries in accordance with UAE law.
User Responsibility
Users are responsible for maintaining the confidentiality of their accounts and all activities under their credentials.
Multiple Shipments/Transactions (If Applicable)
In the case of multiple bookings, this may result in multiple postings to your cardholder’s statement.
For questions or concerns about these terms of service, please contact us at:
Shams Al Tawar Technical Services Works LLC
Email: support@shamsmaintenance.com
Phone: +971 547154384
Website: https://www.shamsmaintenance.com/